Sandisk and there Customer “service”

Remember our post about the Sandisk Sansa 8.0gb MP3 player?

The MP3 player got damaged ok it was our mistake we droped something on it and the casing cracked

But then we contacted the insurance and it was not covered but ok I called Sandisk and asked what it would cost to get a new housing and they said that they don’t have it and that they don’t have spare parts. So i asked him what to do and there answer was short and simple “buy a new one” but this mp3 player was just a little bit older then 1 month and it still worked fine.

After not being very impressed with the way Sandisk helped us i wrote the head office of Sandisk a letter (a real paper letter) and that is almost 2.5 months ago. And they didn’t have the decency to even reply to it.

To me a long time Sandisk customer this means that this of course was the last time i ever bought something with the Sandisk name on it and i would advice you all to do the same. If customers are this important to you then i guess you don’t need us at all.

So if i was you all i would say first look for another brand and if there is no other option………

Written by George on April 13th, 2007 with 2 comments.
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