Service
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We were in Cochrane this past weekend and decided to brave the snow and stay for lunch.
After looking into a noisy neighbourhood bar and grill (we had a 4 month baby with us), we decided to go across the street to Salt & Pepper instead.
Since it was a snowy day, parking right in front was not a problem, however I am sure in the summer, there may be some issues of where to park.
The restaurant itself was empty, we were the only customers, but mind you it was a sunday afternoon in the middle of the holidays. We were greeted by a very friendly waiter with a lovely hispanic accent. We were promptly seated and given menu’s. The menu looked good, and we ordered some appetizers and coffee.
The ambience was very nice, it was an older house that was converted into a restaurant. The temperature was perfect and there was ample room for us three adults and an infant. Infact, at one point I breast fed my child, and that was quite convenient in terms of space and privacy as well.
The food was quick to arrive, and very very delicious. The coffee was fresh, and even had a hint of cinnamon (which when asked the wiated explained, that they brew a stick of cinnamon in their coffee pot). We ordered dessert with 3 spoons, very delicious. The price was very reasonable, and extremely affordable, especially given the good quality of food and excellent service.
I am glad to know that there are two of these restaurants in Calgary, I look forward to visiting them on my next dinner outing. In the meantime, if you are in Cochrane, I recommend you go visit Salt and Pepper on 114 3rd Ave W.
Written by Smriti on December 31st, 2008 with no comments.
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This Wal Mart store, should change their logo of a smiling face, to a scowling/angry one.
Today I found myself in the returns line at this particular Wal-mart. Someone bought us a box of diapers for my baby, but they were the wrong size. They said they had purchased them at Wal-mart, so we decided to exchange them for a box of the right size of diapers.
The customer service representative tried to scan the item, but couldnt, so she informed us that this must come from a different Wal-Mart in Calgary and that they couldnt exchange this prduct and we would have to go back to the Wal-mart this item was purchased to return/exchange it. I thought this was not right so asked to speak to the manager. The wall in the back said the manager today was a guy, but instead a youngish, very sour looking woman showed up. She didn’t greet us, or respond to our greeting, she simply tried to scan the item, and repeated what the clerk had told me, only this time claimed that this must be a Zeller’s or superstore product. When I aksed her about what the other clerk had said, that this product was from another wal-mart but they couldnt take it back here, she denied it, and started to fight aggressively with us about not having a reciept and bringing products from another store. My dad and I left, I woudl go to another store to buy diapers for my baby.
We had no idea Wal-mart hired such hostile aggressors to be managers. I know that I am one person and my voice is not loud enough to raise anything against this corporate giant. I dont even ask for kindness, simply that they uphold Sam Walton’s age old moto, that the customer is satisifed, or at least treated with dignity. Poor Sam, he would roll in his grave if he ever found out about the rudeness and hate spewed at customers in a store that bears his name.
Written by Smriti on December 29th, 2008 with no comments.
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I recently flew from Calgary to Kelowna and back to Calgary with Westjet airlines. I have done this exact flight many times before, only this time I was flying with my 2 month old infant daughter.
The Westjet staff here in Calgary was curteous (not helpful or friendly as they usually are), and we managed to check in our suitcases and baby car seat and base.
During boarding, we were allowed to board first, and could leave our baby stoller just before the gate of the airplane. I had my mom helping me so it all worked out, if I was alone, I guess I could have asked an agent for help, although at this time we were not offered a hand.
Once in the flight, we were (on both occasions) greeted and treated with respect, curteousy and given the option to ask for as much help as needed. I didnt need to change any diapers in this 45 minute flight so I cannot comment on the change table or bathroom situation.
All in all, i was very happy with my flight with Westjet, and my little baby slept (like a baby:D) throughout! I will surely use them to fly again with my baby.
Written by Smriti on November 3rd, 2008 with no comments.
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I was looking for a new credit card and thought the PC Mastercard looks nice because you can get points that you can use for free groceries at Superstore.
So all said and done I tried to apply online but every time the site crashed and after 3 times i gave up. I got a paper application for and send it to President’s Choice Financial and after weeks 3 or 4 they called me to check my information this phone call took like 15 minutes to check everything i wrote on the application form. Then they guy told me that maybe they needed some more information but that they would send me a letter about it.
Now 2 weeks latter I got the letter and guess what it is in French and I live in Calgary and they don’t speak French here and neither do I. The letter also doesn’t offer much changes for me to respond it doesn’t have a phone nr but it has a Fax nr but who still uses those??
My conclusion after all this hassle is that I will stay away from those nice people from PC bank and will just apply for a card at a normal bank.
Written by George on May 28th, 2008 with 1 comment.
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We got a Dell Laptop and we even bought extended next business day service on it so that when things go wrong we can quickly get it fixed.
So now there was a problem with our DVD burner it would burn fine but our Dell would not be able to open any of the files that it burned while other DVDs would be read without problems.
We guessed a call to Dell would be a good start to get our burner fixed.
Calling to the Customer Service ends up to be one of those calls that travel the world all the way to India. And although i don’t have anything against Indians (my wife is Indian) i am not very fond of the call centres they dumped there.
This time again not to good of an experience. The lady on the phone was friendly and started by making us install software on our laptop so that she could get access to our system. There is nothing wrong with that but what is wrong is that they think they know what they are doing but they don’t.
The first 30 minutes she was trying to get codex installed because she said that we didn’t have the right software to open the files. Yep the files open without problems before I burn them to a DVD so why would i need this codex?
After that she starts going though the system trying to make all kind of changes that I am not happy about and that makes her even more agitated then me.
So then I ask here why are you doing this all for a hardware failure? and she answers Yes it is a hardware problem but still we need to try this.
And then we are already almost 1 hour on the phone, i get a bit mad and tell her that she doesn’t seem to know what she is doing. Then she puts me on hold(again). When she comes back she says it is a software problem and you just need to install the software you Dell came with. OK this Dell got Vista deleted the day we got it but still all the XP drivers come from Dell and the system worked OK for 6 months. So i tell her again that i think it is hardware and then she gets defencive and says No it’s not but if you don’t agree you can talk to my Manager and of course that was the cue i was waiting for 
After being on hold for 10 minutes I get her Manager, a nice guy that of course keeps on the sites of his colleague but after a bit of talking we come to the conclusion that it only can be hardware.
So now a new drive is on the way to our home.
I don’t mind call centres in India but please train the people that man the phones! Most of them don’t really have a clue what they are talking about and maybe don’t even know what my laptop looks like.
This call cost me 1.5 hour and OK maybe the people in India are cheaper then here but I am not and does that make me rethink my purchase the next time i need a laptop? I know for sure it will.
Written by George on February 22nd, 2008 with no comments.
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