Happy Nappy Diaper service- Calgary AB
I wanted to try cloth diapers for my baby, and decided to look into a diaper service in Calgary. Happy Nappy (www.happynappy.com) was the only one I could find, and so I decided to give them a call. After playing phone tag for about a week, I was able to talk to Doris, whom sent me an intake and payment form in the mail to start this service. I asked about getting a trial service for a week, and was told that I would have to give 2 weeks notice so no matter what I would be paying for 2 weeks.
Ok, so ther service started, a big bag of diapers was delivered to my home and my intake form with direct debit info and credit card info was gathered by the company. Upon opening the bag an overpowering smell of Chlorine accompanied the diapers, I was told specifically that this company doesn’t use chlorine to wash daipers. Well, I used a few on my child and realized that the chlorine smell just got worse, so I called the company and informed them that due to the chlorine smell I was going to discontinue the service. As agreed, I paid for the extra two weeks and instucted the driver not to drop off any more diapers to save on water and waste run-off.
About a week later, I was charged on my credit card for two additional weeks of diapers by Happy Nappy, I called the company and this time spoke to a lady named Stacey. She informed me that the the city of Calgary will periodically pump extra chlorine into the city water, and this made the diapers smell like chlorine, as Happy Nappy doesnt use bleach or chlorine based products to sanitize their diapers. Stacey asked if I would like a free week to try out the diapers and if all worked fine I could re-start the service and if not then i would return the free diapers and discintinue the service.
The fresh bag of diapers didnt smell of chlorine, so i used some on my daughter, however she developed diaper rash, and I decided to discontinue the service. I left the bag of diapers for the rdriver to pick up, with a thankyou note for the free week, and instructions to not drop off anymore diapers and to discontinue my service. The next week I recieved an invoice for 4 weeks. After e-mailing Stacey, the misunderstanding was cleared up, and my bill was cleared, and service discontinued.
Its a shame that this service didnt work out for me, I have heard from other mom’s for whom this works very well. I hate to use dioxin containing store bought diapers on my baby, and at the same time contribute to the already full landfills, but it seems that at this point I have no other choice.
Written by Smriti on April 3rd, 2009 with
2 comments.
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baby freindly
#1. April 13th, 2009, at 4:51 PM.
I have been using Happy Nappy for 3 months and started when my dd was about 3 weeks old. I have been very happy with the service and the diapers. While they do add an extra step to diapering with the rubber pants and therefore do require a bit more commitment compared to disposables - they function well and the service from the company has been excellent. All invoices have been correct and a vacation stop was granted at the last minute despite their policy of requiring 2 weeks notice. Blowouts are contained much better in these diapers compared to disposables. My daughter had terrible diaper rash from birth with disposables and it finally went away when I began using the cloth. Thanks Happy Nappy!