Hertz Car Rental, Thunder Bay
We booked a Car at Hertz in Thunder Bay and this is our experience.
Our booking we made through travelocity that gave us the best price and let us use coupon codes for an even bigger discount. Hertz is not located at Thunder Bay airport and that makes is a bit cheaper because most airport charge a fee to the rental car companies. OK so Hertz in Thunder Bay is not at the Airport but they offer a free shuttle so why not use them :) At around 10.30 PM we arrived at the airport and there was a nice man from Hertz with a sign with my name on it, he helped with the luggage and drove us to the Hertz office (just across the road from the airport).
This Hertz person was very nice and helpful told us what we needed to know and we where of to our hotel quickly.
Yesterday we returned our Rental Car to Hertz. This time we there was a guy hanging in his seat didn’t really say anything and didn’t even respond to the things we had to say about the car. Then another fellow would drive us back to the airport. And this gentleman made it a race to get us to the terminal. It was good that this car had some handles to hold on to because i don’t think that he really knew where the breaks where on this car :( and he also didn’t care about his customers he just sat in the car when we got our luggage out and didn’t say a thing.
Conclusion. if you rent a car at Hertz in Thunder Bay then don’t expect anything when you return the car. To me it seems like the are only interested in you when you pickup your car when you return it they don’t care at all.
For me this means that next time I go to Thunder Bay i will definitely use a different Rental Car company even if it costs double the price!
Written by George on September 4th, 2007 with
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