Wal Mart Royal Oak, N.W, Calgary

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This Wal Mart store, should change their logo of a smiling face, to a scowling/angry one.

Today I found myself in the returns line at this particular Wal-mart. Someone bought us a box of diapers for my baby, but they were the wrong size. They said they had purchased them at Wal-mart, so we decided to exchange them for a box of the right size of diapers.

The customer service representative tried to scan the item, but couldnt, so she informed us that this must come from a different Wal-Mart in Calgary and that they couldnt exchange this prduct and we would have to go back to the Wal-mart this item was purchased to return/exchange it. I thought this was not right so asked to speak to the manager. The wall in the back said the manager today was a guy, but instead a youngish, very sour looking woman showed up. She didn’t greet us, or respond to our greeting, she simply tried to scan the item, and repeated what the clerk had told me, only this time claimed that this must be a Zeller’s or superstore product. When I aksed her about what the other clerk had said, that this product was from another wal-mart but they couldnt take it back here, she denied it, and started to fight aggressively with us about not having a reciept and bringing products from another store. My dad and I left, I woudl go to another store to buy diapers for my baby.

We had no idea Wal-mart hired such hostile aggressors to be managers. I know that I am one person and my voice is not loud enough to raise anything against this corporate giant. I dont even ask for kindness, simply that they uphold Sam Walton’s age old moto, that the customer is satisifed, or at least treated with dignity. Poor Sam, he would roll in his grave if he ever found out about the rudeness and hate spewed at customers in a store that bears his name.

Written by Smriti on December 29th, 2008 with no comments.
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